Privacy Policy
Last updated: 3/10/2025
Our Commitment to Your Privacy
CyberGuard is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines our practices for collecting, using, and safeguarding your data in accordance with applicable data protection laws and regulations.
Information We Collect
Personal Information
- Full name and contact details
- Email address and phone number
- National identification numbers (when required for verification)
- IP address and device information
- Location data (with consent)
- Communication preferences
Crime Report Data
- Incident details and descriptions
- Date and time of incidents
- Supporting evidence and documentation
- Transaction records and financial information related to cybercrimes
- Communication records with perpetrators
- Witness statements and contact information
How We Use Your Information
Primary Purposes
- Processing and investigating cybercrime reports
- Communicating with law enforcement agencies
- Providing case updates and notifications
- Analyzing crime patterns and trends
- Improving our security measures and services
- Verifying user identity and preventing fraud
Data Security
Security Measures
- End-to-end encryption for sensitive data
- Regular security audits and assessments
- Secure data centers with 24/7 monitoring
- Access controls and authentication protocols
- Regular backup and disaster recovery procedures
- Employee training on data protection
Data Sharing
Authorized Recipients
- Law enforcement agencies
- Legal authorities and courts
- Cybersecurity partners and experts
- Financial institutions (for fraud cases)
- Emergency services when required
Your Rights
User Rights
- Access your personal information
- Request data correction or deletion
- Opt-out of non-essential communications
- Request data portability
- Lodge complaints with supervisory authorities
- Withdraw consent for data processing
Legal Basis
Processing Grounds
- Consent for data collection and processing
- Legal obligations for crime reporting
- Legitimate interests in preventing cybercrime
- Public interest in maintaining cybersecurity
- Contractual necessity for service provision
Contact Our Data Protection Officer
For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer at:
Email: info@cyber1defense.com
Phone: +233 (0) 552 373 603